Terms and Conditions

• When you make a booking, your contract (which shall include these terms and conditions) will be with No. 12 Quality Street, 12 Quality Street, North Berwick, EH39 4HP..

• Pricing: all prices include Value Added Tax at the current prevailing rate (17.5%)

• Rates are inclusive of a full Scottish Breakfast with tea or coffee. Those rates that include dinner offer a choice from the hotel’s dinner bed and breakfast menu or alternatively a choice can be made from the a la carte menu with a £20.00 allowance. Any charges over and above will be charged to your account and payable on departure.

• A deposit of £20.00 is requested from all guests to secure any booking. No booking will be held until the deposit is received. Unless specifically requested we do not confirm reservations.

• Prior to your departure from the hotel you will be required to settle your bill.

• All cancellations must be made in accordance with our cancellation terms. Cancellation may be made 72 hours prior to your booking with a full refund of any deposit received. (Please note this does not apply for bookings that consist of more than two rooms, please see below) Cancellations made 48 hours prior to your reservations will incur the relevant deposits being held. Cancellations made 1 day prior to arrival will be charged the fee of 1 night’s stay including tax.

• Bookings that consist of more than two rooms are considered as a group booking. Deposits will be held when a cancellation has been made one week prior to arrival.

• Checking in and out: Arrival and Departure: Hotel rooms are available from 2.00pm onwards on the day of arrival. Rooms must be vacated by 11.00am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.